Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will play a vital role in enhancing healthcare delivery by addressing patient billing inquiries and providing exemplary customer service.

In Short

• Answer 80+ inbound calls daily from patients and insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries.
• Maintain performance goals and proficiency in processes.
• Work in a fast-paced environment with attention to detail.
• Communicate effectively with patients regarding medical information.
• Complete structured training program to enhance skills.
• Work from home opportunity with internet connectivity requirements.
• Flexible schedule with potential for bonuses.
• Comprehensive benefits package including medical insurance and paid time off.

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year work experience in customer service or medical billing.
• Experience in a call center or high volume call environment preferred.
• Ability to navigate multiple computer screens and applications.
• Excellent organization and communication skills.
• Ability to work independently and manage time effectively.
• Internet speed of at least 50 megabytes per second required.
• Dedicated workspace free from interference.

Benefits

• Quarterly variable bonus potential.
• Generous paid time off and flexible spending accounts.
• Health insurance options including medical, dental, and vision.
• 401k and employee stock purchase plans.
• No charge lab testing and fitness reimbursement program.
• Tuition reimbursement for further education.
• Inclusive workplace with equal opportunity employment.