Specialty Testing Customer Service Support Representative - Remote

Overview

The Specialty Testing Customer Service Support Representative plays a crucial role in assisting patients and clients with health insurance inquiries and billing questions, all while working from home.

In Short

• Work from home position in a fast-paced environment.
• Handle approximately 75 calls per day from patients and healthcare providers.
• Assist clients with insurance coverage and billing inquiries.
• Document and maintain accurate records in billing systems.
• Collaborate with other departments to resolve issues.
• Adhere to HIPAA guidelines and PCI compliance.
• Prior healthcare and customer service experience preferred.
• Bilingual skills in English and Spanish are a plus.
• Comprehensive benefits available for eligible employees.
• Salary range of $15.50 to $20.00 per hour.

Requirements

• Associates degree or equivalent work experience.
• 1+ year of relevant work experience or 3+ years without a degree.
• Strong communication skills, both verbal and written.
• Ability to interpret insurance explanations of benefits.
• Experience with medical billing and collections preferred.
• Knowledge of CPT and ICD10 codes is a plus.
• Computer proficiency in MS Windows and Office.
• Ability to follow established protocols and procedures.
• Organized and detail-oriented.
• Ability to work independently in a remote setting.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid Time Off (PTO) and Flexible Time Off (FTO).
• Tuition reimbursement for further education.
• Employee stock purchase plan.
• Supportive work environment with career-building opportunities.
• Equal Opportunity Employer commitment to diversity and inclusion.
• Remote work flexibility with required technical specifications.
• Access to employee assistance programs.
• Opportunity to make a difference in healthcare delivery.