Executive Support Specialist / Customer Service Representative - Remote

Overview

This role is for a highly organized and customer-oriented individual who will manage customer service inquiries and perform administrative tasks.

In Short

• Handle customer service inquiries and manage general inquiries.
• Fulfill clients’ needs and resolve complaints.
• Process orders, forms, applications, and requests.
• Maintain records of customer interactions and transactions.
• Provide customer relationship management and database maintenance.
• Perform data entry and ensure data accuracy.
• Manage phone calls, emails, and voicemails.
• Perform general administrative duties.
• Manage social media accounts and respond to comments.
• Conduct market research and gather information on trends.

Requirements

• Excellent communication skills.
• Strong attention to detail.
• Ability to multitask effectively.
• Experience in customer service and administrative roles.
• Proficiency in data entry and record maintenance.
• Familiarity with social media management.
• Ability to conduct market research.
• Team collaboration skills.

Benefits

• Work from home flexibility.
• Comprehensive benefits package.
• Opportunity for professional growth.
• Supportive team environment.