Senior Helpdesk Engineer - Remote

Overview

We’re looking for a hands-on senior IT professional who can support clients at all levels while also leading or assisting with IT projects and driving innovative solutions.

In Short

• Provide technical support to clients via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues.
• Perform O365 and Windows administration.
• Support and troubleshoot VOIP systems.
• Manage and maintain RMM and PSA tools.
• Mentor junior engineers.
• Lead or assist with IT projects.
• Identify and implement solutions to improve efficiency.
• Develop and maintain PowerShell scripts.
• Communicate effectively with clients and vendors.

Requirements

• Strong IT support experience.
• Proficiency in O365 and Windows.
• Experience with VOIP systems.
• Familiarity with RMM and PSA tools.
• Ability to mentor and guide junior staff.
• Experience in project management.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience with PowerShell scripting.
• Ability to work independently and in a team.

Benefits

• Work from home flexibility.
• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Access to industry-leading tools and resources.
• Health benefits.
• Work on innovative projects.
• Mentorship opportunities.
• Collaborative work culture.
• Engagement with diverse clients.