Executive Support Specialist / Virtual Assistant - Remote

Overview

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have good communication skills, the ability to multitask, and strong attention to detail. Your role will be essential in ensuring positive client experiences, efficient operations, and reliable support for the team.

In Short

• Respond to customer inquiries via email, phone, and social media
• Schedule appointments and manage client communications
• Identify and address customer needs promptly and professionally
• Resolve complaints and follow up to ensure client satisfaction
• Process orders, forms, applications, and service requests
• Maintain detailed records of customer interactions and feedback
• Support CRM updates and database maintenance
• Conduct follow-ups with clients, vendors, and internal teams
• Handle professional correspondence via email and phone
• Manage support tickets and provide timely resolutions

Requirements

• Email management: sorting, filtering, responding, and handling follow-ups
• Calendar management: scheduling, rescheduling, and coordinating appointments
• Travel management: booking flights, accommodations, and itinerary planning
• Document preparation: data entry, creating reports, and presentation design
• General file and records management

Benefits

• Conduct market research and competitor analysis
• Organize and present findings clearly and concisely
• Create product and service comparison reports