Virtual Executive Assistant - Remote

Overview

We are seeking a highly organized and experienced Virtual Executive Assistant with hands-on property management experience—specifically with AppFolio software—to join our team. This role requires someone who can hit the ground running, follow established procedures, and communicate effectively with tenants and vendors. If you do not have AppFolio experience, please do not apply, as this is a strict requirement.

In Short

• Monitor, assign, and follow up on maintenance work orders.
• Ensure prompt communication with tenants regarding updates and resolutions.
• Log every communication and update accurately into AppFolio.
• Handle inbound and outbound communications with tenants using provided scripts and templates.
• Manage inquiries, complaints, and requests professionally and in a timely manner.
• Follow step-by-step internal SOPs without deviation.
• Upload and manage tenant, lease, and vendor documents in AppFolio.
• Ensure that all entries are accurate and up to date.
• Track deadlines and ensure no task falls through the cracks.
• Ability to work independently and prioritize tasks based on urgency and importance.

Requirements

• Proven experience in Property Management, specifically in a virtual or remote role.
• Strong command of AppFolio software (this is a non-negotiable requirement—no training will be provided).
• Excellent written and verbal communication skills in English.
• Experience working with tenants, vendors, and maintenance coordination.
• Strong attention to detail and ability to follow directions precisely.
• High level of accountability and responsiveness.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity to work with a dynamic team.
• Gain experience in property management.
• Develop strong communication and organizational skills.