Customer Service Representative Administrator - Remote

Overview

As a Customer Service Representative Administrator at Motorola Solutions, you will play a key role in our recovery operations, connecting lenders and repossession agents to facilitate efficient recoveries.

In Short

• Work in a fast-paced recovery environment.
• Maintain account orderliness and ensure agents are assigned to accounts.
• Update accounts with new client information.
• Communicate escalated information to clients or supervisors.
• Process all tasks via a centralized Dashboard.
• Demonstrate product and service knowledge.
• Facilitate successful recovery of assigned collateral.
• Strong phone skills required.
• Detail-oriented and customer service focused.
• 2+ years experience in customer service preferred.

Requirements

• High School Diploma or GED.
• 2+ years of Customer Service and Account Management experience.
• Experience in collateral repossession is preferred.
• Collections/Credit experience beneficial.
• Legal authorization to work in the U.S. indefinitely.
• Strong organizational and multi-tasking skills.
• High level of experience using G-Suite and MS Office.
• Strong communication skills.
• No travel required.
• No relocation provided.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.