Customer Services and Administration Representative - Remote

Overview

This role offers the opportunity to join a growing customer service team at Trainline, focusing on customer interaction and essential operational tasks.

In Short

• Provide friendly and helpful customer support across digital channels.
• Engage with customers on social media platforms.
• Process refunds and manage accurate data entry.
• Represent the brand with empathy and professionalism.
• Identify feedback themes and share insights for improvements.
• Carry out essential admin tasks to keep service running smoothly.
• Work a full-time schedule of 37.5 hours per week.
• Follow a hybrid working model after initial training.
• Enjoy benefits like private healthcare and career growth opportunities.
• Be part of a diverse and inclusive team.

Requirements

• Passion for great customer service.
• Excellent communication skills.
• Confidence using digital tools.
• Interest in social media.
• Creative mindset for continuous improvement.
• Strong attention to detail.
• Comfort with admin tasks.
• Flexible mindset for a fast-paced environment.

Benefits

• Private healthcare and dental insurance.
• Generous work from abroad policy.
• 2-for-1 share purchase plans.
• EV Scheme to reduce carbon emissions.
• Extra festive time off.
• Clear career paths and personal learning budgets.
• Regular learning days.
• Diversity and inclusion commitment.