Customer Services Representative - Remote

Overview

Freelan Contract is seeking a highly motivated and dedicated Customer Services Representative to join our team. As a full-time, remote employee, you will have the flexibility to work from any location while providing exceptional customer service to our clients.

In Short

• Serve as the first point of contact for customers, responding to inquiries and resolving issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Process orders, returns, and exchanges accurately.
• Collaborate with team members to ensure customer satisfaction.
• Continuously improve customer service processes.
• Full-time position with flexibility to work from any location.
• Requires excellent communication and interpersonal skills.
• Minimum of 1-2 years of customer service experience.
• Proficient in Microsoft Office and CRM systems.
• Availability to work weekends and evenings as needed.

Requirements

• High school diploma or equivalent; college degree preferred.
• 1-2 years of customer service experience, preferably remote.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Professional development opportunities.