Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring exceptional service while working with equipment.

In Short

• Assist customers with U-Haul products and services.
• Use technology to manage rentals and inventory.
• Perform equipment inspections and maintenance.
• Prepare rental invoices and process returns.
• Install hitches and trailer wiring.
• Drive forklifts (certification provided).
• Participate in ongoing education through U-Haul University.
• Work in a supportive team environment.
• Receive on-the-job training and bonuses.
• Maintain a valid driver’s license and good driving record.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to maintain a good driving record.
• Willingness to work with safety precautions.
• Ability to perform physical tasks, including lifting.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.
• Must not use nicotine products in certain states.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans.
• Paid holidays, vacation, and sick days.
• 401(k) savings plan and employee stock ownership.
• Gym reimbursement program.
• Discounts on various products and services.
• Life insurance and additional protection programs.
• Continuous education and training opportunities.
• Cash bonuses for completion of training programs.
• 24-hour physician availability for kids.