Customer Service Representative - Remote

Overview

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

In Short

• Proactive and empathetic Customer Service Representative/Manager.
• Responsible for ensuring a positive customer experience.
• Respond to customer inquiries via email, chat, and potentially social media platforms.
• Resolve issues related to orders, shipping, subscriptions, and general product support.
• Communicate with a warm, helpful tone that reflects the brand’s voice.
• Track and report recurring issues to improve internal systems and customer experience.
• Assist in building and maintaining customer service SOPs and support systems.

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to resolve issues efficiently.
• Familiarity with social media platforms.
• Proactive approach to problem-solving.

Benefits

• Work remotely from anywhere.
• Join a supportive team.
• Opportunity for professional growth.