Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring a smooth rental experience while working within a supportive team.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based U-Scan technology for rentals.
• Maintain and inspect equipment on the lot.
• Answer customer questions about products and services.
• Prepare rental invoices and manage returns.
• Install hitches and trailer wiring.
• Drive a forklift (certification provided).
• Participate in ongoing training through U-Haul University.
• Physical demands include moving equipment and long periods of standing.
• Work in a safe environment with special precautions.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to handle physical tasks involving lifting and moving.
• Willingness to participate in safety training and certifications.
• Must be able to work as part of a team.
• Customer-focused mindset.
• Ability to learn and use technology effectively.
• Commitment to health and wellness practices.
• Must comply with U-Haul's nicotine-free hiring policy.
• Equal opportunity employer with accommodations available.

Benefits

• Career stability and opportunities for advancement.
• On-the-job education and training.
• $100 hiring bonus and $300 upon certification completion.
• Health insurance and prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Discounts on various products and services.
• Life insurance and additional protection programs.
• Access to a 24-hour physician for kids.
• Gym reimbursement and wellness programs.