Customer Service Representative - Remote

Overview

The Customer Service Representative at Teleflora acts as the frontline contact for florists, processing customer requests and ensuring superior customer service.

In Short

• Handle customer service-related calls from member florists.
• Process billing and floral order confirmations.
• Assist with product purchases and inquiries.
• Manage incoming calls regarding various floral services.
• Work hybrid schedule: in-office Monday-Wednesday, remote Thursday-Friday.
• Strong communication skills required.
• 1-2 years of customer service experience preferred.
• Basic math and computer skills necessary.
• Typing speed of 25 WPM minimum.
• Flexibility to work extended hours as needed.

Requirements

• High School Diploma or equivalent required.
• Strong written and oral communication skills.
• Ability to make decisions with minimal direction.
• Attention to detail is essential.
• Experience in customer service or call center roles.
• Basic math skills.
• Clear speaking voice with good diction.
• Basic computer proficiency.

Benefits

• Comprehensive medical, vision, and dental coverage.
• 401k with match eligibility.
• Access to online physician consultations.
• Virtual mental health resources and life coaching.
• Opportunities for career advancement.
• Focused learning and development resources.
• Mentorship program for professional growth.
• Participation in community service projects.