Customer Service Representative - Remote

Overview

As a Customer Service Representative, also known as a Bone Health Consultant, you will help customers navigate their concerns about bone health and provide them with the necessary information and support.

In Short

• Act as a knowledge base for customer inquiries regarding products and bone health.
• Listen actively to customer needs and provide informed guidance.
• Support customers via email and phone.
• Process orders and returns.
• Help customers understand DEXA bone scan results.
• Maintain accurate records of customer interactions.
• Work flexible shifts, primarily from 9am - 5pm PST.
• Join a supportive and growth-oriented team.
• Engage in professional development opportunities.
• Participate in team events and activities.

Requirements

• Solid background in customer service.
• Passion for natural health.
• Ability to build rapport with customers.
• Organizational skills and humility.
• Critical and creative thinking abilities.
• Willingness to accept and seek feedback.
• Strong multi-tasking capabilities.
• Flexibility to work required schedules.
• Desire to make a positive impact on customers' lives.
• Commitment to the company's heart-based values.

Benefits

• $52,000 starting salary with rapid increase potential.
• Generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays with banking options.
• Remote team building opportunities.
• Support for professional development and training.