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Customer Service Team Lead - Remote

Posted 2 days ago
Customer Service
Full Time
CA, USA
$80,000 - $95,000/year

Overview

The Customer Service Team Lead will lead a dedicated team in a customer success center focused on providing exceptional service and support to clients, particularly those concerned about bone health.

In Short

  • Lead a caring customer service team.
  • Focus on quality service over speed.
  • Empower team members to assist customers effectively.
  • Be part of a dynamic and fast-paced environment.
  • Help alleviate customer fears regarding bone loss.
  • Utilize CRM tools like Talkdesk.
  • Drive customer satisfaction and conversion rates.
  • Foster a supportive and empathetic team culture.
  • Engage in professional development opportunities.
  • Work hybrid with two days from home if based in Vancouver.

Requirements

  • 5+ years in a customer service environment.
  • 2+ years in customer service management.
  • Strong knowledge of CRM and contact center solutions.
  • Proven coaching and development skills.
  • Ability to identify and implement improvement plans.
  • Genuine empathy and caring attitude.
  • Strong recruitment and team retention skills.

Benefits

  • Generous healthcare package.
  • Monthly team events and activities.
  • Flexible Stat Holidays.
  • Weekly team lunches.
  • Casual dress code.
  • Dog-friendly office.
  • Professional development support.
AlgaeCal logo

AlgaeCal

AlgaeCal is a dynamic company focused on providing high-quality eCommerce solutions, particularly in the health and wellness sector. They are dedicated to ensuring a seamless user experience across all devices and browsers, emphasizing the importance of quality assurance in their operations. With a collaborative team environment, AlgaeCal values strong communication and adaptability among its employees. The company offers a range of benefits, including a generous healthcare package, flexible holidays, and a dog-friendly office, reflecting their commitment to employee well-being and work-life balance.

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