Team Lead Customer Service - Remote

Overview

As the Team Lead Customer Service at edubily, you will be responsible for leading a dedicated customer care team to provide exceptional service and support to our community, ensuring that customer inquiries are handled efficiently and effectively.

In Short

• Lead and manage the customer service team.
• Develop scalable customer experience and automate processes.
• Understand customer needs and resolve inquiries.
• Optimize existing workflows and create new processes.
• Measure key performance indicators for continuous improvement.
• Work in a remote-first environment.
• Flexible working hours.
• Collaborate across departments for business development.
• Support team development and training.
• Engage with customers to enhance their experience.

Requirements

• Several years of experience in customer support or a similar role.
• Experience in E-commerce, customer experience, CRM, or support.
• Interest in AI, automation, and industry trends.
• Familiarity with tools like Gorgias, Trengo, Shopify, etc.
• Strong communication skills and a desire for personal development.
• Self-motivated with a structured work approach.
• Fluent in German, English is a plus.

Benefits

• Remote work flexibility.
• Support for personal development with financial backing.
• Team-oriented work environment.
• Employee discounts on products.
• Childcare bonus for employees with children.
• Internet cost subsidy.
• Additional day off on your birthday.