Customer Service Team Lead - Remote

Overview

As a Customer Service Team Lead, you will guide and support a high-performing team within a property and casualty insurance environment, overseeing daily operations and ensuring team excellence.

In Short

• Lead a customer service team in a remote setting.
• Provide daily operational oversight and support.
• Resolve escalated customer issues.
• Monitor performance metrics and team adherence.
• Deliver coaching and conduct evaluations.
• Support onboarding and training of new hires.
• Lead by example in customer service excellence.
• Assist with call queue management.
• Ensure compliance with procedures and licensing.

Requirements

• Experience in customer service and team leadership.
• Strong communication and problem-solving skills.
• Knowledge of property and casualty insurance.
• Ability to coach and develop team members.
• Proficiency in performance monitoring tools.

Benefits

• Work remotely from anywhere in Georgia, US.
• Opportunity to lead and develop a team.
• Engage in a fast-paced, customer-focused environment.
• Competitive salary and benefits.