Customer Service Team Lead - Remote

Overview

As a Customer Service Team Lead, you’ll manage the daily operations of the customer support team to ensure high-quality service delivery.

In Short

• Overseeing the daily operations of the customer service team.
• Scheduling, performance monitoring, and conflict resolution.
• Tracking key performance indicators (KPIs) and preparing reports.
• Identifying areas for improvement in customer service processes.
• Collecting and analyzing customer feedback.
• Troubleshooting technical or design issues.
• Working closely with other departments for a seamless experience.

Requirements

• Experience in customer service management.
• Strong leadership and coaching skills.
• Ability to analyze performance metrics.
• Excellent communication skills.
• Familiarity with eCommerce platforms.

Benefits

• Opportunity to work in a high-growth eCommerce business.
• Remote work flexibility.
• Collaborative team environment.