Customer Service Team Lead - Remote

Overview

We are looking for an experienced and proactive Customer Service Team Leader to join our team!

In Short

• Oversee daily operations and guide team performance.
• Act as a key liaison between team members and other departments.
• Ensure the team meets performance targets and maintains operational efficiency.
• Monitor team performance and assign tasks effectively.
• Serve as the primary point of contact for team inquiries and escalations.
• Conduct daily reviews of team performance metrics.
• Hold regular one-on-one meetings with team members.
• Collaborate with other departments to address support needs.
• Manage team schedules and staffing coverage.
• Analyze and report on team performance metrics.

Requirements

• Proven leadership experience in customer service.
• Strong problem-solving abilities.
• Passion for coaching and mentoring.
• Ability to track and analyze performance metrics.
• Excellent communication skills.
• Experience in cross-department collaboration.
• Strong organizational and administrative skills.
• Ability to manage escalations effectively.
• Experience in preparing reports and documentation.
• Familiarity with quality standards and operational processes.

Benefits

• Work in a diverse team with over 23 nationalities.
• Opportunity to impact team performance and culture.
• Engage with innovative digital businesses.
• Flexible working environment.
• Continuous improvement culture.