Customer Service Representative - Remote

Overview

This role involves supporting customers of AlgaeCal, primarily through phone and email, addressing their inquiries regarding bone health and product information, while also performing administrative tasks.

In Short

• Act as a knowledge base for customer inquiries.
• Provide support through various mediums.
• Process orders and returns.
• Help customers understand DEXA bone scan results.
• Maintain records of customer interactions.
• Work in a flexible schedule, including weekends.
• Opportunity for rapid salary increase based on performance.
• Join a supportive team with a focus on natural health.
• Participate in team events and professional development.
• Embrace a heart-based company culture.

Requirements

• Solid background in customer service.
• Passion for natural health.
• Ability to build rapport with customers.
• Strong organizational skills.
• Critical and creative thinking abilities.
• Willingness to accept and act on feedback.
• Excellent multitasking capabilities.
• Flexibility to work varied schedules.
• Desire to make a difference in people's lives.
• Strong written communication skills for cover letter and resume submission.

Benefits

• $55,000 starting salary with rapid increase potential.
• Generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays.
• Remote team building opportunities.
• Supported professional development.