Customer Service Representative - Remote

Overview

We are seeking a reliable and customer-focused Customer Service Representative to support clients by managing communications, coordinating service details, and ensuring a smooth experience from start to finish. This fully remote role is ideal for someone who enjoys helping others, staying organized, and providing consistent, high-quality support within structured systems and processes.

In Short

• Respond to client inquiries in a timely and professional manner
• Provide accurate information and clear guidance
• Assist with scheduling, confirmations, and service updates
• Maintain organized records of client communications
• Monitor follow-ups to ensure a seamless client experience
• Escalate or resolve issues efficiently when needed
• Strong written and verbal communication skills
• Customer service, administrative, or client support experience preferred
• Comfortable working independently in a remote environment
• Detail-oriented, dependable, and organized

Requirements

• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
• Tech-comfortable and confident navigating online systems

Benefits

• 100% remote flexibility
• Structured onboarding and ongoing training
• Clear processes and tools for success
• Growth opportunities within a supportive team environment