Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing exceptional customer service and support in a remote position, collaborating with a sales team and ensuring customer satisfaction.

In Short

• Provide exceptional customer service by addressing inquiries and concerns.
• Maintain a professional demeanor while interacting with customers.
• Identify and escalate complex issues as needed.
• Ensure customer satisfaction through follow-ups and timely updates.
• Document customer interactions in the service database.
• Collaborate with team members to enhance customer experience.
• Assist in training new representatives.
• Stay updated on product knowledge and company policies.

Requirements

• 5+ years of experience in customer service or related field.
• Bachelor’s degree preferred.
• Proven experience in resolving customer inquiries.
• Strong understanding of customer service principles.
• Fluent in English, both spoken and written.
• Ability to work effectively with all organizational levels.
• Demonstrated multitasking abilities in a fast-paced environment.
• Certification in customer service is a plus.

Benefits

• Competitive salary and bonus structure.
• Medical, vision, and dental coverages.
• Virtual position with flexible scheduling.
• Special pricing on company products.
• Expert training and continual education offerings.