Customer Service Representative - Remote

Overview

We're looking for Customer Service Representatives based in the United States. This role serves as the first point of contact for all inbound inquiries across various departments and locations. This role is responsible for delivering exceptional customer service, accurately routing inquiries to the appropriate teams, and efficiently resolving common requests.

In Short

• Serve as the single point of contact for all inbound calls.
• Professionally answer, assess, and document incoming calls.
• Route inquiries to the appropriate department based on established protocols.
• Resolve common customer requests during first contact whenever possible.
• Provide accurate information regarding company services and policies.
• Log all interactions in the CRM/contact center system.
• Follow established call handling procedures and escalation workflows.
• Meet or exceed performance metrics including call quality and customer satisfaction.
• Collaborate with internal departments for issue resolution.
• Identify trends in inquiries for continuous improvement.

Requirements

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• 1–3 years of call center or customer service experience preferred.
• Experience in a multi-department or enterprise environment is a plus.
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and navigate multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Professional demeanor with a customer-first mindset.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency with CRM systems, phone systems, and basic Microsoft Office applications.

Benefits

• Competitive compensation package.
• Training, career growth, and global exposure.
• A collaborative and supportive team culture.