Practice Manager/Operations Specialist - Remote

Overview

You will be the special assistant to the Owner, managing both the professional operations of the clinic and high-priority administrative tasks. You are the gatekeeper, the fixer, and the primary point of contact for clients and therapists.

In Short

• Handle calls with a professional, empathetic tone.
• Collect co-pays/deductibles at the time of service.
• Coordinate with the biller to resolve underpaid claims.
• Act as the first point of contact for billing concerns.
• Utilize QuickBooks and Google Spreadsheets for tracking.
• Implement systems for autopay and streamline workflows.
• Maintain an organized digital/physical filing system.
• Monitor and respond to emails at least 3 times daily.

Requirements

• Strong communication skills.
• Experience with QuickBooks.
• Proficiency in Google Spreadsheets.
• Ability to handle billing and administrative tasks.
• Empathy and emotional intelligence in client interactions.
• Organizational skills for managing files and documents.

Benefits

• Work in a supportive environment.
• Opportunity to contribute to mental health initiatives.
• Flexible working hours.