Customer Service Representative - Remote

Overview

STAFFVIRTUAL is hiring a Customer Service Representative on behalf of CrunchLabs. This role is ideal for self-starters with experience in tickets, email, phone, and chat support. You'll thrive in a startup-style environment, working without rigid scripts, and delivering authentic, helpful support to subscribers.

In Short

• Provide responsive, high-quality support across tickets, email, phone, and chat.
• Resolve customer issues with empathy, accuracy, and efficiency.
• Collaborate with the support team via Slack and Google Workspace.
• Manage and track customer interactions using Gorgias.
• Adapt to customer needs without relying on strict scripts.
• Suggest improvements to enhance customer support processes.
• Work in a remote setup with a flexible schedule.
• Engage with a creative, mission-driven startup in the EdTech space.
• Willing to work night shifts.
• Start date is ASAP.

Requirements

• 1 to 3 years of customer service experience, ideally in a startup or fast-paced environment.
• Prior experience in multi-channel support (tickets, email, phone, chat).
• Excellent written and spoken English; natural, conversational communication style.
• Strong problem-solving and critical thinking skills.
• A self-starter who can work independently in a remote setup.
• Must have a reliable laptop and high-speed internet connection.
• Familiarity with Gorgias, Slack, and Google Workspace is a plus.

Benefits

• Competitive compensation package.
• Remote role with flexibility.
• Work with a creative, mission-driven startup in the EdTech space.