Customer Service Representative - Remote

Overview

An experienced Customer Service Representative (CSR) is needed to join a growing property management team, focusing on delivering exceptional service in the short-term rental industry.

In Short

• Provide 5-star customer service across all communication channels.
• Respond promptly to guest inquiries and manage reservation modifications.
• Send same-day check-in instructions following company protocols.
• Review guest questionnaires and ensure reservation details are accurate.
• Vet all guests and maintain updated tracking spreadsheets.
• Monitor Lock systems and assist with codes.
• Keep listings updated and ensure accuracy across platforms.
• Manage guest reviews and escalate 3-star or lower reviews.
• Coordinate with housekeeping and property care teams to resolve guest issues.
• Perform daily operational tasks and support special projects as needed.

Requirements

• Minimum 2 years’ experience in short-term rental or hospitality management.
• Strong English written and verbal communication skills.
• Proven ability to manage multiple tasks in a deadline-driven environment.
• High attention to detail and strong organizational skills.
• Experience with property management software, Slack, and task management systems preferred.
• Problem-solver with a calm, professional demeanor under pressure.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Work remotely from LATAM.
• Be part of a team that values high-quality service.