Customer Service Admin (Live Events & Customer Fulfillment Support) - Remote

Overview

This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly.

In Short

• Customer digital fulfillment
• On-call event management during live sessions
• Run all live sessions, including weekly and weekend calls
• Prepare event assets: slides, videos, timers, surveys, and event links
• Admit attendees and manage chat during sessions
• Fulfillment requests from Ben, including providing resources, links, and course access
• Launch and manage calls
• Breakouts & spotlight speakers
• Respond to students quickly and clearly
• Clear inbox with solutions

Requirements

• Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles
• Strong communication and problem-solving skills
• Ability to multitask and manage live sessions efficiently
• Proficiency with online tools for events and course management

Benefits

• Work remotely
• Flexible hours
• Opportunity to work in a growing startup
• Engaging work environment
• Professional development opportunities