Customer Service Representative - Remote

Overview

This role is focused on proactive customer service and sales support, specifically in the insurance industry, aimed at re-engaging leads and identifying new opportunities.

In Short

• Customer Service Representative role with a focus on outbound growth and retention.
• Remote position based in LATAM.
• Compensation ranges from $1,200 to $1,800 USD per month.
• Responsible for re-engaging expired leads and qualifying potential clients.
• Must have 2-5 years of experience in a CSR or Sales Support role within the insurance industry.
• Bilingual in Spanish and English is mandatory.
• Experience with high-volume outbound calling is required.
• Familiarity with insurance management systems is necessary.
• Work hours are Monday to Friday, 9:00 AM to 5:00 PM CST.
• Must be comfortable utilizing multiple communication channels.

Requirements

• 2-5 years of experience in a CSR or Sales Support role within the Insurance Industry.
• Native Spanish and fluent English are mandatory.
• Comfort with high-volume outbound calling.
• Familiarity with industry-specific tools like Agency Matrix and Turborator.
• Ability to collect and manage customer data effectively.

Benefits

• Work remotely from LATAM.
• Opportunity to work with a well-established insurance agency.
• Engage with a diverse clientele.
• Competitive salary based on experience.
• Collaborative team environment.