Customer Service Representative - Remote

Overview

We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.

In Short

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Requirements

• Previous customer service experience required
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office equipment and software
• Entry-level knowledge/skill proficiency with Google Suite
• Ability to work a full time Monday-Friday schedule with occasional Saturdays
• Must be able to type at a minimum of 40+ words per minute (WPM)
• High School Diploma or equivalent
• Exceptional written, verbal, and interpersonal communication skills
• Bilingual in English/Spanish is preferred but not required

Benefits

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance
• Employee Assistance Program (EAP)
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)