Customer Service Representative - Remote

Overview

Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!

In Short

• Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week)
• Remote Role: You can work from home!
• Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone
• Comprehensive health, dental, and vision.
• Paid time off, paid sick time
• 401(k) with employer matching
• Tuition assistance and employee support programs
• Paid training and all equipment provided
• Opportunities for advancement
• Friendly, business casual work environment

Requirements

• U.S. citizenship (work sponsorship not available)
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to obtain and pass a VA government background check
• Great communication skills and a desire to help others
• Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
• Attention to detail and reliable flexibility to work solo and on a team
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and sick time
• 401(k) with employer matching
• Tuition assistance
• Paid training and equipment provided
• Opportunities for career advancement
• Friendly work environment