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Customer Service Representative - Remote

Posted 1 week ago
Customer Service
Full Time
TX, USA

Overview

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

In Short

  • Join Our Team as a Remote Customer Service Representative!
  • Assist customers with inquiries and concerns regarding products and services.
  • Respond to customer inquiries via phone, email, or chat.
  • Assist customers with troubleshooting issues.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED.

Benefits

  • Work from home opportunity.
  • Be part of a team dedicated to providing exceptional service.
OneTouch Direct logo

OneTouch Direct

OneTouch Direct is a leading provider of contact center solutions in the United States, established in 1998. The company partners with Fortune 500 companies to deliver valuable products and exceptional service, functioning as an integral extension of its clients. OneTouch Direct is distinguished by its unique internal culture, which emphasizes a positive and supportive work environment. The company offers remote customer service roles that allow employees to assist customers with inquiries, order processing, and issue resolution, all while maintaining a focus on customer satisfaction and continuous improvement.

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