Bilingual Customer Support Representative - Remote

Overview

OneTouch Direct is seeking a skilled and motivated Care Concierge to join our team remotely in San Antonio, TX. As a Care Concierge, you will be responsible for providing comprehensive support to our clients, ensuring that they receive the highest level of service possible.

In Short

• Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
• Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
• Maintain detailed and accurate documentation of client interactions and care plans.
• Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
• Continuously strive to enhance the client experience through proactive communication and problem-solving.

Requirements

• Bilingual in English and Spanish preferred.
• Strong communication skills.
• Attention to detail.
• Ability to work independently and remotely.
• Experience in customer service is a plus.

Benefits

• Work from home flexibility.
• Opportunity to work with Fortune 500 clients.
• Supportive work culture.
• Comprehensive training provided.
• Career growth opportunities.