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Remote Customer Support Representative

Posted 7 weeks ago
Customer Service
Full Time
USA

Overview

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

In Short

  • Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
  • Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
  • Maintain detailed and accurate documentation of client interactions and care plans.
  • Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
  • Continuously strive to enhance the client experience through proactive communication and problem-solving.

Requirements

  • Strong communication skills.
  • Attention to detail.
  • Ability to work independently in a remote environment.
  • Experience in customer service or support roles.
  • Proficiency in documentation and administrative tasks.

Benefits

  • Work from home flexibility.
  • Opportunity to work with Fortune 500 companies.
  • Supportive team culture.
  • Comprehensive training provided.
  • Potential for career advancement.
OneTouch Direct logo

OneTouch Direct

OneTouch Direct is a leading provider of contact center solutions in the United States, established in 1998. The company partners with Fortune 500 companies to deliver valuable products and exceptional service, functioning as an integral extension of its clients. OneTouch Direct is distinguished by its unique internal culture, which emphasizes a positive and supportive work environment. The company offers remote customer service roles that allow employees to assist customers with inquiries, order processing, and issue resolution, all while maintaining a focus on customer satisfaction and continuous improvement.

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