Bilingual Remote Seasonal Customer Service Representative - FEMA

Overview

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

In Short

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

• Bilingual proficiency in English and another language.
• Strong communication skills.
• Ability to handle customer inquiries with empathy.
• Experience in customer service preferred.
• Ability to document interactions accurately.

Benefits

• Work from home flexibility.
• Opportunity to assist those in need during disasters.
• Supportive team environment.
• Training and development opportunities.