Bilingual Customer Service Representative - Seasonal - Remote

Overview

The Bilingual Customer Service Representative will serve as the front line of customer support, handling inbound calls in both English and Spanish, ensuring excellent service and timely issue resolution.

In Short

• Handle inbound customer calls professionally in English and Spanish.
• Respond to inquiries about products, services, and billing.
• Create service tickets for every customer interaction.
• Diagnose and troubleshoot customer problems.
• Maintain and update customer records.
• Follow up with customers on issue resolution.
• Meet performance metrics for call handling and customer satisfaction.
• Collaborate with team members for seamless service delivery.
• Participate in ongoing training and development.
• Work in a fast-paced environment with attention to detail.

Requirements

• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish.
• Strong computer skills for navigating multiple systems.
• Ability to handle difficult customer situations with empathy.
• Previous experience in customer service is desired.
• Familiarity with service ticket creation.
• Strong organizational and multitasking skills.
• Ability to meet performance targets.
• Positive attitude and customer-first mindset.

Benefits

• Seasonal agreement for peak season (3 months).
• Full-time gross salary of $15,000 MXN monthly.
• $3,000 MXN monthly productivity bonus.
• $3,000 MXN seasonal bonus upon completion of contract.
• Law benefits from day one.
• Home office with full equipment provided.
• Possible transition to full-time contract.
• 100% paid training.
• Flexible schedule window between 8 am - 8 pm.
• Two days off per week.