Bilingual Seasonal Loss Prevention Agent - Remote

Overview

The Loss Prevention Agent plays a critical role in mitigating risks, preventing losses, and ensuring financial stability for CSC Generation Holdings Inc. and its subsidiaries by reviewing transactions and identifying potential fraud.

In Short

• Review orders to identify suspicious activity and potential fraud.
• Make decisions on accepting or declining orders based on data analysis.
• Conduct outbound calls and emails to verify order details.
• Manage and reduce chargebacks by maintaining brand-specific goals.
• Document work performed in assigned systems or Microsoft tools.
• Analyze data to identify patterns or root causes of loss.
• Collaborate with other departments to ensure compliance with security protocols.
• Adapt to flexible working hours, including potential night shifts.
• Maintain high productivity with minimal supervision.
• Ensure compliance with security standards across all order reviews.

Requirements

• High school diploma or equivalent (Bachelor's preferred).
• 1-2 years of experience in loss prevention or fraud detection.
• Strong attention to detail and ability to detect discrepancies.
• Excellent bilingual communication skills (English and Spanish).
• Proficient in Microsoft Office and internal documentation systems.
• Strong problem-solving and analytical skills.

Benefits

• Seasonal agreement for peak season (Nov-Jan).
• Full-time salary of 22,685 MXN gross monthly.
• 4,000 MXN Seasonal Bonus upon completion of contract.
• Law benefits from day one.
• Home office setup with full equipment provided.
• 100% paid training.
• 10-hour shifts with breaks included.
• Two days off per week.
• Commuter pass provided.