Seasonal Bilingual Agent Support Supervisor - Remote

Overview

This role involves managing a remote support team for a healthcare startup, focusing on assisting individuals with ACA health coverage.

In Short

• Manage a team of 6-10 remote support staff.
• Monitor and analyze performance metrics.
• Provide feedback on customer communications.
• Support daily team management.
• Handle escalations and collaborate with cross-functional teams.
• Must be fluent in Spanish.
• Requires reliable internet access.
• Contract role until December 2025.
• Hiring only in specified states.
• Opportunity to gain expertise in health insurance.

Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
• Fluency in spoken and written Spanish.
• 2+ years of customer service management experience.
• 5+ years of combined education, work, and/or volunteer experience.
• Dedicated workspace for remote work.
• Noise-free environment for privacy.
• Bonus: Experience in a call center environment.

Benefits

• Fully remote employment.
• Hourly wage of $21 for bilingual staff.
• Computer and equipment provided.
• Monthly internet stipend.
• Paid training.
• Performance-based bonuses.
• Overtime opportunities.