Remote Otter LogoRemoteOtter

Seasonal Bilingual Consumer Enrollment Supervisor - Remote

Posted 4 weeks ago
Customer Service
Contract
USA
21USD/hour

Overview

This role involves managing a team of remote support staff for a healthcare startup, focusing on helping individuals enroll in ACA health coverage. The position is fully remote, requiring reliable internet access.

In Short

  • Manage 6-10 remote support staff.
  • Monitor and analyze performance metrics.
  • Provide leadership and support to the team.
  • Handle first level escalations.
  • Collaborate with cross-functional teams.
  • Become a licensed health insurance agent.
  • Provide feedback on communications.
  • Work remotely with a dedicated workspace.
  • Fluency in Spanish is required.
  • Seasonal contract through December 2025.

Requirements

  • Residency in Ohio, Tennessee, Utah, or Virginia.
  • 2+ years of customer service management experience.
  • 5+ years of combined education and work experience.
  • Dedicated workspace for remote work.
  • Background noise-free environment.
  • Bonus: Call center experience.

Benefits

  • Fully remote employment.
  • Hourly wage of $21 for bilingual candidates.
  • Computer and equipment provided.
  • Monthly internet stipend.
  • Paid training.
  • Performance-based bonus opportunities.
  • Overtime opportunities available.
HealthSherpa logo

HealthSherpa

HealthSherpa is a rapidly growing and profitable healthcare startup dedicated to helping individuals find and enroll in Affordable Care Act (ACA) health coverage. As the largest health insurance exchange for the ACA, HealthSherpa has successfully assisted over 10 million people in accessing health coverage. The company operates with a mission-driven approach, focusing on providing high-quality, comprehensive, and affordable health insurance to low-income Americans. With a commitment to inclusivity and equity, HealthSherpa fosters a culture of trust and respect, ensuring that its diverse team can effectively serve the needs of its users. The company is at the intersection of technology, healthcare policy, and insurance regulation, making significant contributions to the national healthcare debate.

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