Bilingual Enrollment Specialist - Remote

Overview

The Bilingual Enrollment Specialist serves as the first point of contact for our patients and caregivers throughout their onboarding experience with Rippl, providing a white glove experience and ensuring a smooth transition into care.

In Short

• First point of contact for patients and caregivers.
• Accountable for patient engagement and outreach.
• Schedule first appointments and provide onboarding support.
• Maintain accurate patient demographics in CRM/EHR.
• Collaborate with Care Team for seamless transitions.
• Meet performance metrics for quality and productivity.
• Provide exceptional customer service and support.
• Perform administrative duties as assigned.
• Engage with a senior population and their families.
• Work in a fast-paced, start-up environment.

Requirements

• 2+ years experience in a healthcare environment.
• Experience in patient outreach and customer service.
• Proficiency in systems like Google Suite and Salesforce.
• Knowledge of medical terminology.
• Exceptional interpersonal and communication skills.
• Ability to multitask and stay organized.
• Access to reliable internet and a private workspace.
• Passion for working with seniors and their families.
• Problem-solving and conflict resolution skills.
• Comfortable in a high-speed environment.

Benefits

• Development and mentoring programs.
• Flexible work environment with remote opportunities.
• Competitive compensation and performance-based incentives.
• 401(k) plan with company contribution.
• Medical, Dental, and Vision coverage.
• Life insurance and disability benefits.
• Remote Work stipend.
• Generous Paid Time Off.
• Opportunities for career growth.
• Supportive team culture.