Enrollment Specialist - Remote

Overview

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

In Short

• Conduct direct telephonic outreach to patients on provided list
• Follow standard messaging provided by VyncaCare while following the highest standard of customer service
• Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments as needed
• Respond to incoming and outgoing calls, texts, and emails by providing direction to patients' questions and/or concerns
• Educate patients on services offered by the practice(s)
• Identify outreach trends and report back findings to the team, share creative ideas for increasing patient visits
• Maintain confidentiality of sensitive patient information
• Maintain a good collaborative working relationship with your designated market team & practice leadership team
• Conduct outreach to community partners to develop, improve and sustain relationships with referral sources.
• Coordinate the organization’s efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals

Requirements

• Willing and able to work Monday-Friday, 8:30am-5pm Pacific Time, with the possibility of overtime
• 2 years of healthcare experience required, call center experience highly preferred
• 1 year of telephonic customer service experience
• Understanding of, and experience with, call center performance operations
• Experience working in a medical practice or healthcare setting
• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments
• Must possess strong organizational skills
• Ability to work independently
• Proficient with Microsoft and Google applications
• Strong communication skills
• Exceptional motivational skills, including conflict/dispute resolution techniques
• Must have access to reliable internet connection

Benefits

• Bilingual (English/Spanish) preferred
• Experience working in Salesforce, or related CRM preferred
• Medical Terminology certification preferred