Enrollment Specialist - Remote

Overview

Amae Health is dedicated to transforming the lives of those affected by severe mental illness by providing innovative outpatient care that combines psychiatric support with comprehensive wraparound services.

In Short

• Full-time remote position working 11:00am to 7:00pm PT, Monday - Friday.
• First point of contact for patients and families, facilitating access to care.
• Engage with social workers and hospitals for patient referrals.
• Maintain accurate records in CRM systems.
• Provide compassionate support to patients and families.
• Collaborate with internal teams for seamless patient care.
• High emotional intelligence and communication skills required.
• 2+ years of experience in customer-facing roles preferred.
• Experience in the mental health field is a plus.
• Comprehensive benefits package offered.

Requirements

• 2+ years in a call center, customer service, or related role.
• Excellent verbal and written communication skills.
• Strong proficiency in CRM systems and applications.
• Empathy and compassion in dealing with sensitive information.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Preference for experience in the mental health field.

Benefits

• Comprehensive medical, dental, and vision plans.
• Employee Assistance Program.
• 401(k) retirement plan.
• FSA & HSA savings programs.
• Short & long-term disability coverage.
• 10 days paid time off (PTO) and 5 days sick leave.
• 12 weeks parental leave.
• 11 company holidays.