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Enrollment Specialist - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide
26.00 USD/hour

Overview

Amae Health is dedicated to transforming the lives of those affected by severe mental illness by providing innovative outpatient care that combines psychiatric support with comprehensive wraparound services.

In Short

  • Full-time remote position working 11:00am to 7:00pm PT, Monday - Friday.
  • First point of contact for patients and families, facilitating access to care.
  • Engage with social workers and hospitals for patient referrals.
  • Maintain accurate records in CRM systems.
  • Provide compassionate support to patients and families.
  • Collaborate with internal teams for seamless patient care.
  • High emotional intelligence and communication skills required.
  • 2+ years of experience in customer-facing roles preferred.
  • Experience in the mental health field is a plus.
  • Comprehensive benefits package offered.

Requirements

  • 2+ years in a call center, customer service, or related role.
  • Excellent verbal and written communication skills.
  • Strong proficiency in CRM systems and applications.
  • Empathy and compassion in dealing with sensitive information.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Preference for experience in the mental health field.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Employee Assistance Program.
  • 401(k) retirement plan.
  • FSA & HSA savings programs.
  • Short & long-term disability coverage.
  • 10 days paid time off (PTO) and 5 days sick leave.
  • 12 weeks parental leave.
  • 11 company holidays.

A.H

Amae Health

Amae Health is a Public Benefit Corporation dedicated to transforming the lives of individuals affected by severe mental illness (SMI) in the United States. With a mission to help the 15.4 million Americans living with SMI lead stable and meaningful lives, Amae Health has developed an innovative outpatient care model that integrates compassionate psychiatric care with comprehensive support services. Collaborating with leading academic medical centers and backed by top-tier healthcare and technology investors, the company aims to reshape mental health care at scale. Their unique approach involves a multidisciplinary care team that addresses the physical, mental, and social needs of patients, ensuring they not only survive but thrive. Amae Health is committed to fair compensation practices and offers a supportive work environment that values empathy and collaboration.

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