Enrollment Specialist - Remote

Overview

We're on the lookout for an Enrollment Specialist to join Thatch. This role is vital for our company — you'll spearhead the operational process of streamlining enrollments and payments of Thatch members to national insurance carriers in cases where we’ve not yet built automation. As a member of the Carrier Operations team, you will assist with ensuring that customers are enrolled and paid for with health insurance carriers, interact with our Engineering team to build new operational features, and engage with customers. This role entails consistent communication with customers, external partners, health insurance companies, and nearly every internal Thatch team.

In Short

• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.
• Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale.
• Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs.
• Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs.
• Learn new things quickly and adapt to new processes often as we refine our workflows.

Requirements

• A Bachelor’s degree and some on-the-job experience (may include internships).
• A strong growth mindset and desire to learn and improve.
• Well-developed organizational and writing skills.
• Ability to think critically and solve complex problems with limited oversight.
• Proven track record of executing on a queue (support queue, tickets, tasks, etc).

Benefits

• A track record of success and recognition in your professional or academic career.
• Experience in the health insurance or benefits space.