Remote Otter LogoRemoteOtter

Seasonal Agent Support Supervisor - Remote

Posted 4 weeks ago
Customer Service
Contract
USA
20USD/hour

Overview

As a Seasonal Agent Support Supervisor, you will manage a team of remote support staff in a healthcare startup, ensuring productivity and providing leadership.

In Short

  • Manage 6-10 remote support staff.
  • Monitor and analyze performance metrics.
  • Provide support and leadership to the team.
  • Handle first level escalations.
  • Collaborate with cross-functional teams.
  • Work fully remote with reliable internet access.
  • Contract role through December 2025.
  • Residency in specific US states required.
  • Hourly wage of $20 ($21 for bilingual in Spanish).
  • Paid training and performance-based bonuses.

Requirements

  • 2+ years of customer service management experience.
  • 5+ years of combined education, work, and/or volunteer experience.
  • Dedicated remote workspace.
  • Bonus: Previous call center experience.
  • Ability to provide information privacy.

Benefits

  • Fully remote employment.
  • Computer and equipment provided.
  • Monthly internet stipend.
  • Performance-based bonus opportunities.
  • Overtime opportunities.
HealthSherpa logo

HealthSherpa

HealthSherpa is a rapidly growing and profitable healthcare startup dedicated to helping individuals find and enroll in Affordable Care Act (ACA) health coverage. As the largest health insurance exchange for the ACA, HealthSherpa has successfully assisted over 10 million people in accessing health coverage. The company operates with a mission-driven approach, focusing on providing high-quality, comprehensive, and affordable health insurance to low-income Americans. With a commitment to inclusivity and equity, HealthSherpa fosters a culture of trust and respect, ensuring that its diverse team can effectively serve the needs of its users. The company is at the intersection of technology, healthcare policy, and insurance regulation, making significant contributions to the national healthcare debate.

Share This Job!

Save This Job!

Similar Jobs:

ParentSquare logo

Seasonal Customer Support Agent - Remote

ParentSquare

14 weeks ago

Join ParentSquare as a Seasonal Customer Support Agent to provide exceptional service during the Back to School season.

Worldwide
Contract
Customer Service
25USD/hour
Anywhere logo

Regional Support Supervisor - Remote

Anywhere

25 weeks ago

Join Coldwell Banker Realty as a Regional Support Supervisor to lead and develop a team while enhancing the real estate agents' experience.

MN, OH, MO, PA, USA
Full-time
Customer Service
SPR logo

Patient Support Supervisor - Remote

SPR

9 weeks ago

The Patient Support Supervisor leads the Patient Support Department, ensuring exceptional service to patients and the sales team while managing staff and operational efficiency.

USA
Full-time
Customer Service
DrBalcony logo

Support Agent - Remote

DrBalcony

40 weeks ago

The Support Agent serves as the first point of contact for users, resolving non-technical issues and escalating technical bugs.

Mexico
Full-time
Customer Service
Airtm logo

Support Agent - Remote

Airtm

67 weeks ago

Join the commOps support team to assist users and ensure operational compliance.

Latin America, Sri Lanka, Vietnam, Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, Togo, Tanzania
Full-time
Customer Service