Seasonal Customer Support Agent - Remote

Overview

As a Seasonal Customer Support Agent, you will provide exceptional service to customers during the busy Back to School season, resolving issues and ensuring satisfaction.

In Short

• Answer incoming emails, live chats, and phone calls.
• Clarify customer needs and resolve product or service problems.
• Maintain detailed notes in the ticketing system.
• Resolve support issues quickly and efficiently.
• Escalate tickets when necessary.
• Stay updated on company products and services.
• Collect and record customer feedback.
• Provide friendly and personalized service.
• Work flexible hours including mornings, evenings, and weekends.
• Ideal for those looking for a foot in the door in customer service.

Requirements

• Proactive and self-motivated attitude.
• Excellent attention to detail and communication skills.
• Quick learner and tech-savvy.
• Ability to work flexible hours.
• Looking for consistent hours, ideally full-time.

Benefits

• Gain experience in customer support.
• Work in a dynamic startup environment.
• Opportunity to improve communication skills.
• Engage with a passionate team.
• Temporary position with potential for future opportunities.