Knowledge Base Specialist - Remote

Overview

ParentSquare is looking for a Knowledge Base Specialist to manage and improve customer help articles and internal knowledge resources, enhancing accessibility and reducing support tickets.

In Short

• Manage and maintain the knowledge base for customers and internal teams.
• Organize and structure content for better accessibility.
• Document new knowledge to keep resources updated.
• Analyze engagement data to enhance content effectiveness.
• Provide training to foster a knowledge-sharing culture.
• Collaborate cross-functionally to improve self-service resources.
• Assist with Zendesk Help Center management.

Requirements

• 2+ years of experience in knowledge management or technical writing.
• Experience with SaaS platforms and customer support.
• Strong writing and editing skills.
• Detail-oriented with an analytical mindset.
• Familiarity with Zendesk Knowledge or similar platforms.
• Ability to communicate complex information simply.
• Proactive problem-solving approach.

Benefits

• Employer-paid health insurance including dependents.
• 401K retirement savings program with employer match.
• Paid Parental Leave.
• Stock options.
• Health and wellness reimbursements.
• Generous PTO that increases each year.
• 15 paid holidays, including your birthday.