Support Application Specialist - Remote

Overview

As a Support Application Specialist at ParentSquare, you will provide exceptional customer service and resolve complex customer issues, contributing to our mission of enhancing family engagement in education.

In Short

• Remote full-time position.
• Resolve product or service issues by understanding customer needs.
• Document customer interactions in the ticketing system.
• Efficiently resolve support issues and escalate when necessary.
• Maintain knowledge of company products to assist customers.
• Collect and share customer feedback with relevant teams.
• Collaborate with support application manager on SIS migrations.
• Proven experience in a similar support role is required.
• EDtech experience, particularly with SIS and technical integrations, is preferred.
• Flexible schedule required, including mornings, evenings, and weekends.

Requirements

• Experience as a Support Application Specialist or similar role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and in a team environment.
• Proactive and positive attitude.
• Attention to detail and multitasking skills.
• Tech-savvy and eager to learn.

Benefits

• Employer-paid health insurance, including dependents.
• 401K retirement savings program with employer match.
• Stock options available.
• Paid Family Leave offered.
• Health and wellness reimbursements.
• Generous PTO and 15 paid holidays.
• All necessary tools and equipment for a thriving home office.