Application Support Specialist - Remote

Overview

An Application Support Specialist is needed to provide exceptional technical support for software applications, acting as the primary point of contact for users experiencing technical issues.

In Short

• Provide technical support for software applications and resolve user issues.
• Monitor application performance and ensure system stability.
• Collaborate with development teams to troubleshoot and resolve technical problems.
• Document issues, resolutions, and create technical guides for users.
• Train users on new features and updates of the software.
• Identify recurring issues and suggest improvements to enhance user experience.
• Implement software updates and patches as needed.
• Ensure compliance with company policies and security standards.
• Work closely with Development teams to align technical deliverables with business goals.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage.
• Minimum of two (2) years’ proven experience in application support or a similar role.
• Knowledge of software development lifecycle and ITIL processes is a plus.
• Familiarity with database management and SQL queries.
• Familiarity with product management and end-to-end project lifecycle management.
• Familiarity with Agile development methodologies.
• Knowledge of testing frameworks for ensuring application reliability and performance.
• Strong problem-solving and analytical skills.
• Excellent problem-solving skills and the ability to work in collaborative, team-oriented environments.

Benefits

• Collaborative and forward-thinking team culture.
• Opportunity to work on cutting-edge projects and technologies.
• A flexible work environment with a focus on personal and professional growth.