ERP Application Support Specialist - Remote

Overview

The Application Support Specialist is responsible for providing technical support and troubleshooting assistance to end-users of our ERP suite of applications. This position plays a critical role in ensuring smooth ERP system (Odoo ERP) operations and ensures a positive user experience.

In Short

• Provide technical support for ERP applications.
• Manage support tickets and assist end-users.
• Travel to hospitals for user support and training.
• Recommend and maintain ERP policies and procedures.
• Monitor ERP usage for compliance.
• Assist users in running reports on ERP data.
• Track ERP module enhancement requests.
• Work closely with CURE hospital users and IT staff.
• Provide hands-on technical assistance.
• Analyze data to identify common issues.

Requirements

• Bachelor's degree in information technology.
• Minimum of 3 years experience in IT support.
• Experience supporting an ERP system required.
• Odoo experience is strongly preferred.
• Evidence of continuing education is a plus.

Benefits

• Remote work opportunity.
• Engagement with diverse users.
• Opportunity to enhance ERP systems.
• Professional development opportunities.