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ERP Application Support Specialist - Remote

Posted 17 weeks ago
All others
Full Time
Africa

Overview

The Application Support Specialist is responsible for providing technical support and troubleshooting assistance to end-users of our ERP suite of applications. This position plays a critical role in ensuring smooth ERP system (Odoo ERP) operations and ensures a positive user experience.

In Short

  • Provide technical support for ERP applications.
  • Manage support tickets and assist end-users.
  • Travel to hospitals for user support and training.
  • Recommend and maintain ERP policies and procedures.
  • Monitor ERP usage for compliance.
  • Assist users in running reports on ERP data.
  • Track ERP module enhancement requests.
  • Work closely with CURE hospital users and IT staff.
  • Provide hands-on technical assistance.
  • Analyze data to identify common issues.

Requirements

  • Bachelor's degree in information technology.
  • Minimum of 3 years experience in IT support.
  • Experience supporting an ERP system required.
  • Odoo experience is strongly preferred.
  • Evidence of continuing education is a plus.

Benefits

  • Remote work opportunity.
  • Engagement with diverse users.
  • Opportunity to enhance ERP systems.
  • Professional development opportunities.

C.I.C.H

CURE International Children's Hospitals

CURE International Children's Hospitals is a global organization dedicated to providing surgical care and medical treatment to children with treatable disabilities. With a focus on improving the quality of life for children in underserved regions, particularly in Africa, CURE operates a network of children's hospitals that offer specialized care and support. The organization emphasizes the importance of community involvement and training local healthcare professionals to ensure sustainable healthcare solutions. CURE is committed to enhancing the health and well-being of children, making a significant impact in the communities it serves.

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