CX Knowledge Specialist - Remote

Overview

The CX Knowledge Specialist is responsible for creating, maintaining, and optimizing clear, accurate, and high-quality documentation to support both employees and customers. This role ensures knowledge assets, such as product guides and process documentation, are consistently updated and effectively utilized across the organization.

In Short

• Remote full-time position.
• Creating and maintaining documentation for employees and customers.
• Collaborating across teams to source information.
• Monitoring evolving needs and enhancing operational efficiency.
• Utilizing Salesforce Knowledge as the primary knowledge base.
• Requires exceptional written communication skills.
• Minimum of 2 years of customer service experience preferred.
• Formal training provided.
• Relaxed work environment with a strong benefits plan.
• Fast-paced work environment.

Requirements

• Bachelor's degree or Associates Degree with 2 years of experience.
• Ability to type greater than 70 wpm.
• Reliable ISP.
• Strong communication and interpersonal skills.
• Ability to deliver high-quality written material under tight deadlines.
• Self-starter who can work independently and as a team member.
• Minimum 1 year Salesforce and Office experience.
• Ability to multi-task.
• Great time management skills.
• High level of perception for continuous service improvement.

Benefits

• 3 weeks of Paid Time Off (PTO) accruing from the first day.
• Ten paid holidays throughout 2025.
• Five paid sick days and one personal day.
• Subsidized Medical, Dental, and Vision plans.
• Life Insurance and Accidental Death & Dismemberment (AD&D) fully covered.
• Short-Term and Long-Term Disability insurance fully covered.
• 401(k) plan with 100% match on up to 4% of contributions.
• Unlimited access to Udemy's online courses for learning and development.