Customer Support Agent - Remote

Overview

The Customer Support Agent at ParentSquare will be responsible for providing exceptional customer service and support to parents, school administrators, and teachers, ensuring a high-quality experience.

In Short

• Answer incoming emails, live chats, and phone calls.
• Resolve product or service problems by clarifying customer needs.
• Take detailed notes in the ticketing system.
• Resolve support issues quickly and efficiently.
• Escalate tickets when necessary.
• Maintain updated knowledge of company products.
• Collect customer feedback and share with relevant teams.
• Improve help articles and develop support materials.
• Participate in product testing.
• Provide friendly and personalized service.

Requirements

• Previous EDtech experience or technical integrations experience.
• Prior customer support or success experience.
• Proactive, self-motivated attitude.
• Excellent attention to detail and communication skills.
• Quick learner and tech-savvy.
• Flexible schedule availability.

Benefits

• Employer-paid health insurance.
• Employer-matched 401K retirement savings program.
• Paid Parental Leave.
• Stock options.
• Health and wellness reimbursements.
• PTO that increases each year.
• 15 paid holidays, including your birthday.